Courier Service Policy

At Manimani Design Studio, we take care to package your order appropriately for delivery and work with third-party courier providers to deliver orders within South Africa and, where applicable, across borders.

Once an order has been handed to the courier, the physical transportation and delivery of the parcel are managed by the courier provider. Courier delivery times are estimates and may be affected by circumstances outside of Manimani Design Studio's control.

Delivery & Tracking

Once your order has been dispatched, you will receive an email or SMS containing the available tracking or waybill information.

The tracking number can be used to monitor the parcel directly through the relevant courier provider.

The delivery timeframe provided is an estimated timeframe and not a guaranteed delivery date unless expressly confirmed otherwise in writing.

Courier delays may occur due to factors including weather, traffic, operational disruptions, public holidays, remote-area deliveries or other circumstances affecting the courier network.

Delivery Address & Contact Details

Clients are responsible for providing a complete and accurate delivery address and valid contact details when placing an order.

Please ensure that:

• The recipient's name and contact number are correct.

• The full delivery address, including unit, building, suburb and postal code where applicable, is provided.

• Someone is available to receive the parcel where required.

Manimani Design Studio cannot be held responsible for delays, failed delivery attempts or additional charges resulting from incorrect or incomplete information supplied by the client.

Where a parcel needs to be redirected, re-delivered or returned to us due to incorrect delivery information or an unsuccessful delivery caused by the recipient, additional courier charges may apply.

Delayed Deliveries

If tracking indicates that a parcel has been delayed, the courier provider should generally be contacted first using the tracking information supplied.

If the courier is unable to resolve the matter, please contact us and we will assist with following up with the courier where reasonably possible.

Please note that contacting Manimani Design Studio regarding a courier delay does not necessarily mean that we can control or immediately resolve the courier's delivery process.

Lost or Damaged Parcels

If a parcel appears to have been lost or arrives damaged, please notify us as soon as reasonably possible.

Where appropriate, Manimani Design Studio will assist with opening a claim or investigation with the courier provider.

For damaged parcels, please retain the original packaging and provide photographs of the packaging and damaged item when requested, as this may be required for the courier's investigation or claims process.

Any claim will be handled in accordance with the applicable courier procedures and the rights and remedies available to the client under applicable law.

Shipping Fees

Shipping fees are separate from the cost of the custom product.

Where an order has already been dispatched, the shipping service has been utilised and the shipping fee will generally not be refundable, subject to applicable consumer rights and the circumstances of the order.

Additional courier charges arising from circumstances attributable to the client, such as an incorrect address, failed delivery or requested redirection, may be charged to the client.

Cross-Border Deliveries

For deliveries outside South Africa, the client is responsible for providing accurate recipient and delivery information.

Cross-border deliveries may be subject to customs requirements, import duties, taxes, clearance charges or other fees imposed by the destination country. Where applicable, these charges are the responsibility of the recipient unless expressly stated otherwise in writing.

Delivery timeframes for outside South Africa orders are estimates and may be affected by customs or border procedures.

Important

Choosing courier delivery means that your order will be transported by a third-party service provider. While we take reasonable care to prepare and package your order for dispatch and will assist where appropriate with courier-related issues, we cannot guarantee the courier's delivery timeframe or control its operations after collection.

Nothing in this policy is intended to limit or exclude any rights or remedies that a consumer may have under applicable South African law.

Need Assistance?

If you require assistance with your delivery, please contact us:

📧 info@manimani-designstudio.co.za

We will assist where reasonably possible.