Refund policy
Cancellations, Refunds & Custom Orders
All Manimani Design Studio products are made to order and many are customised specifically to the requirements, branding, measurements, materials and specifications supplied by the customer.
Once an order has been confirmed and payment has been received, work may commence immediately, including artwork preparation, design, material procurement, production planning and ordering of custom materials.
1. Cancellation before production
A customer may request cancellation of an order before production has commenced. Cancellation does not automatically entitle the customer to a full refund.
Any refund due will be calculated based on the costs already incurred by Manimani Design Studio in relation to the order. This may include, but is not limited to:
• Artwork and design time
• Artwork revisions or redesign work
• Materials purchased specifically for the order
• Custom or non-returnable materials
• Production preparation and setup costs
• CNC, laser or other outsourced production costs already incurred
• Any other reasonable costs directly attributable to the cancelled order
These costs will be deducted from the amount paid, and any remaining balance will be refunded to the customer.
2. Cancellation after production has commenced
Once production has commenced, cancellation may still be considered at the discretion of Manimani Design Studio; however, a full refund will not be available.
The amount refundable, if any, will be determined after consolidating the costs and work already incurred on the order. This may include materials, artwork, labour, machine time, production, outsourced services, preparation and other order-specific expenses.
Where the costs incurred are equal to or greater than the amount paid, no refund will be due.
3. Custom and special-order products
Because custom signage and personalised products are made specifically to a customer's requirements, they may not be suitable for resale to another customer.
Customers are therefore encouraged to carefully review all measurements, colours, wording, logos, specifications and artwork before approving an order for production.
Cancellation provisions for custom or special-order products will be applied in accordance with the nature and stage of the order and subject to applicable consumer legislation.
4. Artwork approval
Where artwork or a design proof is provided for approval, production will only commence after the customer has approved the artwork, unless otherwise agreed in writing.
Once artwork has been approved, the customer accepts responsibility for the approved design, including spelling, wording, dimensions, colours, layout, logos and other details contained in the approval.
Changes requested after approval may result in additional design, material or production costs.
5. No cancellation once a product has been completed
Once a customised product has been completed in accordance with the approved specifications, it cannot be cancelled or returned simply because the customer has changed their mind or no longer requires the product.
This does not affect any rights the customer may have under applicable consumer legislation in relation to defective, damaged or incorrectly supplied goods.
6. Defective or incorrect goods
Nothing in this policy is intended to limit or exclude any rights available to a consumer under the Consumer Protection Act, 68 of 2008, or other applicable South African law.
Where a product is alleged to be defective, damaged, materially different from the agreed specifications, or incorrectly supplied, the matter will be assessed and dealt with in accordance with applicable consumer legislation.
7. Refund processing
Where a refund is due, the customer will be provided with a calculation or credit note reflecting the amount paid, applicable costs incurred and the resulting balance.
Refunds will be processed to the original purchaser/payment method or, where appropriate, to the customer's nominated bank account.
Customers requesting a bank-account refund must provide accurate banking details. Manimani Design Studio is not responsible for delays or losses resulting from incorrect banking information supplied by the customer.
8. Cancellation requests
All cancellation requests must be submitted in writing.
A cancellation request does not automatically stop work on an order. Customers should wait for written confirmation from Manimani Design Studio that the cancellation has been accepted and that production has been stopped.
Where work, material procurement or production has already commenced before the cancellation request is received, the applicable costs incurred up to that point will be taken into account when calculating any refund.
By placing an order, the customer acknowledges that custom orders involve design, material procurement and production costs and that cancellation may therefore result in a partial refund or, depending on the costs incurred, no refund being due.
This policy is subject to the Consumer Protection Act, 68 of 2008, and any other applicable South African legislation.